Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up. I can't figure this out.

Anonymous
2010-06-17T21:03:55+00:00

Original title: the number must be between 1 and 31

Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up.  I can't figure this out.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-06-24T01:08:46+00:00

I was able to fix this without creating another profile.  Unfortunately you have to do this every single time you want to print an envelope.

Select Mailings then Select Labels (do not select Envelopes yet)

In the Print Dialog Box change the label setting to a Single Label

Change both the Row and Column to 1

Now you can select Envelopes,   type in the delivery address and print.

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2010-06-17T21:29:49+00:00

Although I'm sure there must be an easier solution, several online sources suggest that recreating the user profile solves the problem. One way of doing this (I assume) is given at

http://www.omnitechsupport.com/forum/topic/169/when-try-to-print-envelope-get-message-the-number-must-b/

Some previous replies say that this error can occur if you have added a header or footer to the Normal template, but other users report that this occurs in a "virgin" install of Word 2007.

Another suggestion that is really only a workaround is to use envelope templates rather than the Envelope dialog; for some examples, see http://www.gmayor.com/downloads.htm for some downloadable templates.

FWIW, the "between 1 and 31 (points)" measurement usually refers to the "distance from text" of a border or page border, and I believe this error message is a rather generic one that we have seen in the past in other unrelated situations as well.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2010-12-20T20:52:31+00:00

    You cannot rename it in Word.  You will have to close Word and then rename it in Windows Explorer.

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  2. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2010-12-20T14:15:51+00:00

    Another solution was offered by Graham Mayor in the old microsoft.public.word.docmanagement newsgroup (the post can be found at http://www.pcreview.co.uk/forums/thread-3473094.php  and http://www.wordbanter.com/showthread.php?t=104883  and no doubt elsewhere): "Recent feedback suggests that this can occur if you have added a header/footer to the normal template. In any case renaming the normal template normal.dotm to normal.dotm.old should fix it."

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  3. Anonymous
    2010-12-20T11:52:03+00:00

    I installed my Word 2007 months ago and this problem just started about a week ago. Tried changing user profile - no luck. I wonder if it was the result of a Word update? This is aggravating - I love that option to print envelopes and now cannot use it.

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