Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up. I can't figure this out.

Anonymous
2010-06-17T21:03:55+00:00

Original title: the number must be between 1 and 31

Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up.  I can't figure this out.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-06-24T01:08:46+00:00

I was able to fix this without creating another profile.  Unfortunately you have to do this every single time you want to print an envelope.

Select Mailings then Select Labels (do not select Envelopes yet)

In the Print Dialog Box change the label setting to a Single Label

Change both the Row and Column to 1

Now you can select Envelopes,   type in the delivery address and print.

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2010-06-17T21:29:49+00:00

Although I'm sure there must be an easier solution, several online sources suggest that recreating the user profile solves the problem. One way of doing this (I assume) is given at

http://www.omnitechsupport.com/forum/topic/169/when-try-to-print-envelope-get-message-the-number-must-b/

Some previous replies say that this error can occur if you have added a header or footer to the Normal template, but other users report that this occurs in a "virgin" install of Word 2007.

Another suggestion that is really only a workaround is to use envelope templates rather than the Envelope dialog; for some examples, see http://www.gmayor.com/downloads.htm for some downloadable templates.

FWIW, the "between 1 and 31 (points)" measurement usually refers to the "distance from text" of a border or page border, and I believe this error message is a rather generic one that we have seen in the past in other unrelated situations as well.

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  1. Anonymous
    2012-02-10T18:10:01+00:00

    Thank you ChrisKatana,

    Deleting the data reg entry for MS Office Word worked!

    Back to "normal".

    To delete the Word Data registry key, follow these steps:

    1. Exit all Office programs.
    2. Click Start, click Run, type regedit, and then click OK.
    3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
      • Word 2002:

    HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data - Word 2003:

    HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data - Word 2007:

    HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data - Word 2010:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data 4. Click Data, 5. Click Delete on the Edit menu, and then click Yes. 6. Exit Registry Editor. 7. Start Word.

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  2. Anonymous
    2011-02-25T21:44:03+00:00

    SOLVED

    Here is the real answer avoid all the rest. The reg edit add on changes deletion none of it worked it apparently propagates some how when it ceeates a new "normal etc. 

    FOR 2007 and Vista and in the Word drop down arrow on the top next to windows icon and whatever else you may have posted there i.e. printer and between the icons and the word Microsoft word is a drop down arrow.

    In Microsoft Word 2007 At the drop down top down arrow click arrow>more commands> then click resources > then click run microsoft diagnostic.  It fixed it took about 10 minutes but it found it in it last category.

    It must have went to the source and fixed it cause now it works. ( I'd like to know where it fixed it from for furture reference but it did)

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2010-06-17T21:33:22+00:00

    The following link contains information on the way in which other people have overcome this problem:

    http://www.pcreview.co.uk/forums/thread-3473094.php

    I believe that the effect of creating a new user profile can be achieved by deleting the Word Registry Keys as detailed in the Knowledge Base Article "How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002" at:

    http://support.microsoft.com/kb/921541/en-us?p=1

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