I can't log in to my hotmail.com or Outlook email account

Reported
Anonymous
2025-07-10T06:53:18+00:00

Hi,I can't log in to my hotmail.com email account and I am getting this error as depicted in picture below. I also tried from Android and iPhone outlook apps, but it is not opening from there too. Can someone help me?

UTC Date: 2025-07-10T06:48:23.917Z
Client Id: C5E9AB77358C44EEA9F20EAF0ABA3223
Session Id: ae2d0954-8085-4c12-842d-7d064664bbd6
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163427
st: 401
efe: DO3P289CA0005
Outlook | Windows | New Outlook for Windows | For business

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Answer accepted by question author
Sumit 44,306 Reputation points Volunteer Moderator
2025-07-10T06:54:19+00:00

Hi,

Edit Jul-10-2025 / 10 AM

About to be fixed. Thank you all for the patience.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

Starting July 16, you will no longer be able to create new questions here in the Microsoft Support Community. However, you can continue to participate in ongoing discussions and create new questions onMicrosoft Q&A. Thank you for your understanding and cooperation.

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  1. Anonymous
    2025-07-10T10:32:27+00:00

    Not a very helpful update...

    "We’ve identified an issue with the fix. We’re applying configuration changes, restarting affected components and additional validations are underway to confirm that authentication components are properly configured.

    Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

    Next update by: Thursday, July 10, 2025, at 2:00 PM UTC"

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  2. Anonymous
    2025-07-10T10:30:54+00:00

    at 11.30 am still not working.

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  3. Anonymous
    2025-07-10T10:22:41+00:00

    I have changed my passwords 2, updated phone numbers, i am a paid Microsoft Family subscriber and no ability to speak with a human customer representative in person. Urgent legal and health matters pending. I have been getting 401 Error since 6:3) am (Europe West ) - spoke to sales representatitve who stated she will personally escalate. 6 hours later nothing has happened. I tried creating a new account, got same Error 401 messatge there as well. What is happening? Please put updates that are clear, why are subscription clients unable to talk to customer repair folks?

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  4. Anonymous
    2025-07-10T10:22:41+00:00

    It's not a fully Outlook only issue. I have two live.com email addresses, only one is affected.

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