I can't log in to my hotmail.com or Outlook email account

Reported
Anonymous
2025-07-10T06:53:18+00:00

Hi,I can't log in to my hotmail.com email account and I am getting this error as depicted in picture below. I also tried from Android and iPhone outlook apps, but it is not opening from there too. Can someone help me?

UTC Date: 2025-07-10T06:48:23.917Z
Client Id: C5E9AB77358C44EEA9F20EAF0ABA3223
Session Id: ae2d0954-8085-4c12-842d-7d064664bbd6
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163427
st: 401
efe: DO3P289CA0005
Outlook | Windows | New Outlook for Windows | For business

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Answer accepted by question author
Sumit 44,306 Reputation points Volunteer Moderator
2025-07-10T06:54:19+00:00

Hi,

Edit Jul-10-2025 / 10 AM

About to be fixed. Thank you all for the patience.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

Starting July 16, you will no longer be able to create new questions here in the Microsoft Support Community. However, you can continue to participate in ongoing discussions and create new questions onMicrosoft Q&A. Thank you for your understanding and cooperation.

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  1. Anonymous
    2025-07-10T10:21:09+00:00

    I’ve got the same thing, tried to speak to online chat and wait time is 35 mins

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  2. Anonymous
    2025-07-10T10:13:23+00:00

    I’ve still not got access and haven’t since just after 9am this morning. Everything was working fine until then.

    I can use my other emails but they are not ones I use for everyday things and m needing an urgent email that was emailed to me today. My husband had no issues with his until around 1pm and no emails since.

    Same error as above when I try on computer, on phone just does nothing. Deleted the account and tried to re add and won’t do anything. This is an absolute joke when you say it would be fixed this morning yet my issues have started this morning. Both are Hotmail email addresses too!

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  3. Anonymous
    2025-07-10T10:04:06+00:00

    Hi - anyone know if there is any update on this or estimated date/time it might be fixed? Cant access hotmail account on any device, or send/receive/open emails, thanks....currently 11am UK time on Thu 10 July 2025

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  4. Anonymous
    2025-07-10T09:41:35+00:00

    Can you PLEASE give us an update??!!

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