I can't log in to my hotmail.com or Outlook email account

Reported
Anonymous
2025-07-10T06:53:18+00:00

Hi,I can't log in to my hotmail.com email account and I am getting this error as depicted in picture below. I also tried from Android and iPhone outlook apps, but it is not opening from there too. Can someone help me?

UTC Date: 2025-07-10T06:48:23.917Z
Client Id: C5E9AB77358C44EEA9F20EAF0ABA3223
Session Id: ae2d0954-8085-4c12-842d-7d064664bbd6
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163427
st: 401
efe: DO3P289CA0005
Outlook | Windows | New Outlook for Windows | For business

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Answer accepted by question author
Sumit 44,306 Reputation points Volunteer Moderator
2025-07-10T06:54:19+00:00

Hi,

Edit Jul-10-2025 / 10 AM

About to be fixed. Thank you all for the patience.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

Starting July 16, you will no longer be able to create new questions here in the Microsoft Support Community. However, you can continue to participate in ongoing discussions and create new questions onMicrosoft Q&A. Thank you for your understanding and cooperation.

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  1. Anonymous
    2025-07-10T11:07:17+00:00

    Seems like a real issue as the new time to update and hopefully resolve is 2:00 PM UTC

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  2. Anonymous
    2025-07-10T11:05:38+00:00

    I also have 2 hotmail accounts, one is working and the other I have had no access to for over 5 hours now. It is unacceptable that there is no support online or anyone to chat to. Some of us have some extremely urgent emails to send and receive. There is not even an indication of a time when it will be resolved.

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  3. Anonymous
    2025-07-10T10:40:45+00:00

    Is there an update on when this will be resolved? 11.39GMT and still cant access outlook

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  4. Sumit 44,306 Reputation points Volunteer Moderator
    2025-07-10T10:34:01+00:00

    User impact: Users may be unable to access their mailbox using any connection methods.

    More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client

    Current status: We’ve identified an issue with the fix. We’re applying configuration changes, restarting affected components and additional validations are underway to confirm that authentication components are properly configured.

    Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

    Next update by: Thursday, July 10, 2025, at 2:00 PM UT

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