new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-02-07T21:14:43+00:00

    I have the same issue

    Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250131002.08

    WebView2 Version: 132.0.2957.140

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  2. Anonymous
    2025-02-07T20:56:37+00:00

    Ditto. Same problem. Same version of Outlook: 1.2025.129.300

    Gmail account will not sync new messages. Tried all the standard fixes mentioned by others.

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  3. Anonymous
    2025-02-07T20:29:45+00:00

    Same for me. I believe I'm using New Outlook.

    No emails from Gmail into Outlook since Tuesday, 12PM CT. I deleted Gmail account and re-connected.

    Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250131002.08

    WebView2 Version: 132.0.2957.140

    Maybe coincidental, but the middle of my screen no longer works - touch screen or with mouse.

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  4. Anonymous
    2025-02-07T18:54:29+00:00

    I am having the same issues as well. Same versions as everyone else that is posting here, 1.2025.129.300. The last email i received was Wednesday at 1:56 pm. Please fix this asap as this is affecting my business.

    Thank you

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  5. Anonymous
    2025-02-07T18:48:27+00:00

    I am also having exactly the same issue. Yesterday morning (Feb 6), one of my gmail accounts stopped syncing. the other one is still working. I checked gmail settings and IMAP is enabled. I deleted the account and added it back. I rebooted Outlook and rebooted my whole computer. Nothing helps. Please help fix this!

    I have the following version of New Outlook. Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250124006.14

    WebView2 Version: 132.0.2957.140

    Session ID: 27d6f699-9e4a-1741-9e62-04591fae68f5

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