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I have been categorizing my mails and adding the categories to the favorites. When clicking on the category in the favorites it showed me all mails in the category which was fine up to a couple of hours ago. Now it shows nothing. When I click the 3 dots it opens a pop up telling me "X items (0 unread)" but it doesn't show any items. The same goes in outlook.com in the web
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey there- checking to see if there is an update for this, as this seems to be impacting a large number of us. This is clearly a bug that should be looked at.
When you say change the naming. What do you mean?
It works for me too. The system must recognise the category as new and for some reason it displays the emails. Unless Microsoft has resolved the issue, but you still need to create new categories for them to work. What I have discovered is you only need to change the naming of your category and that works as well.
Despite my experience with PCs, and software this problem has been quite perplexing.
Thanks for that Johnson Ho!
It's far from being resolved, my new Outlook (work) definitely isn't fixed, typical of MS though.
Where are all the MS geniuses here?
Same issue here, business account. Started a couple weeks ago. Have tried a quick and online repair (tried again today) and nothing. Categories show no messages when clicking on them in my Favorites.
Searching shows the messages but that is not how this feature should work.
After several weeks of this being reported by many others, I would have expected a fix by now. Also reported via the probably useless Feedback tool within Outlook. Tried both New Outlook client and the web interface and same issue. Definitely NOT resolved.