My account has been hacked and I need to speak to customer support

Hi

My outlook got hacked i changed my password and emailers who are sending me emails are having them bounce back and saying they not delivered i have recieved them in junk folder with a post master and a email attched toy rmail that i dont know which im assuming its the hackers email

Dear selinaeidschun

Welcome to Microsoft Community.

Based on your feedback, I can understand what you are going through right now.

At the same time, Microsoft agents are required to operate through the channel of Microsoft's official website, you see whether the way you contacted is the process channel:

The following link can be used to contact the customer service staff of the account number:

1. Open a site link - Contact - Microsoft Support
2. In the box below "We will work for you at any time", enter MSA, click "Get Instructions", and then click "Contact Customer Service" below.
3. In this section, you need to register a personal Microsoft account

Note: You can only use a personal MSA to sign up, and the company account can't display the correct content. If the account cannot be connected, you can use a different account or create a new account to run;

4. Select "Other Products" in Products & Services, select "Manage Account Security" as the category, and click to confirm
5. You can select "Chat with support experts in the web browser" to access the chat window.

Meanwhile, for the issue that you have indicated that your account has received the risk of hacking, if the account is still at your disposal, it is recommended that you also try the following ways to strengthen the security of your account:

1. Check your recent activity page. This shows you when and where you've used your Microsoft account in the last 30 days. You can expand any activity listed to see location details and find out how the account was connected, using a web browser, phone, or other method.

If you only see a Recent Activity section on the page, you don't need to confirm any activity. What is the activity page:What is the Recent activity page? - Microsoft Support

2. Change your password immediately: This is the first and most important step to take. You must change your password to a strong, unique password that you have not used before. Be sure to use a combination of letters, numbers, and symbols to make it harder to Reset a forgotten Microsoft account password - Microsoft Support
3. Enable two-factor authentication: This is an additional layer of security that requires you to enter a code sent to your phone or email before you can access your account. This will help prevent unauthorized access to your account in the future:How to use two-step verification with your Microsoft account - Microsoft Support
4. Check your account settings: Make sure that your account settings have not been changed by the hacker. Check your email forwarding settings, filters, and rules to make sure they're set up correctly.

Feel free to text back if you need further help.

Best wishes

Chris.S-MSFT | Microsoft Community Support Specialist

Yeah hi again and I'd just like to say that I've had this Hotmail account for 15 years now and it'd be a shame if I lost it so can someone please get back to me on this matter and thank you

Bonjour;, j'ai absolument besoin de votre aide car mon compte microsoft n'existe plus !

j'etais au travail cet apres midi quand soudain je recois plusieur mail me donant des codes comme si quequ'un voulais se connecter à mon compte origin et microsoft puis au moment ou je clique sur mon telephone pour voir l'email il s'efface soudainement.

en rentrant du travail, sur mon pc je vais sur microsoft et en voulant me connester ils me dises que mon adresse mail n'existe pas et aussi il y a une autre adresse mail qui n'est pas la miene et que je ne vois pas entierement et ils me demandes de renseigner l'adresse mail en entier alors que je ne la conais pas ! pour envoyer un code de securité à cette fameuse adresse mail ! j'ai toujours fait attention à mon compte et j'ai des preuves d'achat et tout ca.

tout ce que je veut c'est récuperer mon compte et je panique vraiment...

J'espere que l'un d'entre vous pourra m'aider merci d'avance !