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How do I get a hold of a live person in customer support regarding my account being hacked and accounts being made in my name? This is regarding Microsoft 365, Azure, word, excel, one note , live, outlook, gaming, office and many more. There seems to be scammers pretending to be Microsoft support agents. This is very frustrating and stressful to say the least.
***Moved from Microsoft 365 and Office / Subscription, account, billing / Unknown / iPhone or iPad ****
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
my accouint was hacked and they changed the email meaning when i press recover account and type the email im trying to recover it says this does not exist i need to speak to a reall customer support agent because all of these onlline guidance articles arent helping
can i speak with someone please i cannot sign into my hotmail account despite using the recovery page
i have used the recommended steps i still cannot get into my hotmail account, i need to speak to a live person
Has anyone here had any success speaking to a human at microsoft for help? I've been the victim of an eSim swap fraud and like many here have lost access to my hotmail account, with the recovery email address changed.. this has been incredibly distressing, I've tried the recovery links that have been listed without success..
thank you in advance for your help,
I have been hacked
phone ported to someone else
email hacked
two step does not work.
as recovery email also hacked sending email to address not mine
this process does not work...
Desparately need to speak to someone
latest reply
It looks like you've just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password reset for ##my email## . Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.
If you're having trouble signing in, go to https://account.live.com/ResetPassword.aspx?mkt=en-GB and reset your password using security info such as your phone, alternative email address or authenticator app.
For more info about two-step verification, visit http://go.microsoft.com/fwlink/?LinkId=276854.
Thanks,
The Microsoft account team