Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2024-10-23T18:43:00+00:00

    As usual, MS support forums are absolutely useless. I wish they never appeared in google results because THERE IS NEVER AN ANSWER.

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  2. Anonymous
    2024-10-15T12:39:48+00:00

    Dear Wyatt Boboltz,

    Thanks for your quick update!

    We have consalted this issue with Outlook team. Currently most of this known issue is resolved but still there are some customers who are facing this issue. Currenly, the Outlook product team is collecting the issues and willing to helo resolve the issue by help checking the customers' enviroment or from the backend.

    In this situation, we would suggest you contact the Outlook support team by Clicking on Outlook app-Help-Contact support, the engineers from the specific Outlook team will provide professional support to you.

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    Since there are other users who are still facing the issue, would you please vote on this reply, so that they can also get the information to reach to the professional Outlook team to resolve the issue.

    Thank you for your time and your understanding would be greatly appreciated.

    Sincerely,

    Microsoft Community Moderator

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  3. Anonymous
    2024-11-05T23:03:42+00:00

    Just wanted to pop in and say a user of mine is having the same issue for around a month now.

    I have tried:

    • Clearing Outlook Cache
    • System Restart
    • System Update
    • SFC scan

    I wasn't able to test any more cause the user needed to work. I tried collecting logs using the debug logger option but the files it gave me were not very helpful when I opened them at my computer, maybe I opened them wrong but its super annoying that it doesn't just write error logs to the event viewer.

    Would love for Microsoft to be more open about what they are doing to investigate issues like this or where in the process things are. Clearly this is not an isolated issue but Microsoft wont tell us officially that its a bug and that they are investigating or working on a fix for the issue and instead just waste a bunch of peoples time doing troubleshooting steps that have already been tested and failed.

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  4. Anonymous
    2024-10-09T15:10:50+00:00

    Which version of Outlook are you using. I do not have Files and links options under General.

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