Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2025-01-21T09:11:46+00:00

    I found renaming the EBWebView to .old and reopen Outlook allows attachments to work, (the folder recreates itself)

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  2. Anonymous
    2024-10-09T03:08:20+00:00

    Hello Wyatt Boboltz,

    Good day to you and hope you are doing well.

    I have checked this thread and seems many other users also facing same query with New Outlook for Windows. So did more research and found that users who chose "default browser" as an option seemed to solve the problems. So would also like to suggest you to apply/reapply this option and check. (If your default browser is Edge, it is recommended to still select default browser as an option and then check it.) If needed, restart a new Outlook for Windows. This should be a compatibility issue with the latest version of Edge or the new Outlook.

    If still facing issue with New outlook for Windows, it is recommended to kindly contact New Outlook for windows in- app support team. Contact support and provide feedback in new Outlook for Windows - Microsoft Support

    I hope this information helps you. Please let me know if the above suggestions are suitable for you, waiting for your reply.

    Thank you.

    Ankita Vaidya

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  3. Anonymous
    2024-10-29T16:45:23+00:00

    This is so true. Whenever there is an official Microsoft entity that replies to one of these forum questions, that person always posts useless boilerplate that never helps and is never the solution. I think Microsoft should layoff all the employees that patrol these forums. Spend that money on more developers and QA people. Their presence here is counterproductive and only provides frustration rather than assistance.

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  4. Anonymous
    2024-11-01T17:29:50+00:00

    It's so frustrating. We have a user in our org with the same issue and have reported it to Microsoft Support and they told us that this seems like a bug, so they have escalated it to New Outlook engineering team for further investigation. We have been asked to wait for an update. If you haven't done this already, please report it thru Contact Support option under Help menu, if its available to you, otherwise, if you can't do that, let me know and I will update this post with whatever update we receive from Microsoft Support. Hope this helps.

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