Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-12T17:04:43+00:00

    Google Play just released the new version of Samsung Mail to fix the bug.

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  2. Anonymous
    2024-12-12T14:51:43+00:00

    just for fun you should simply post to run dism and sfc on a samsung galaxy phone :-D

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  3. Anonymous
    2024-12-12T14:51:06+00:00

    do you have version 6.1.97.1 installed? this is the only version working right now...

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  4. Anonymous
    2024-12-12T14:40:42+00:00

    So when exactly is this going to get fixed? Its still happening. I have to remove/re-download the app probably every other day. This is getting really frustrating. It's clearly a major bug with your app, so one would think that you should be looking into it, when it's been well over a month since this has been going on & your only solution is to tell people to keep deleting the app off their phones and re-installing?

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  5. Anonymous
    2024-12-12T12:46:08+00:00

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