This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.
It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It’s now June 9th and I still haven’t gotten any word or response yet do I send another form or do I still wait?
Not trying to be rude here, but this is getting really ridiculous and frustrating that I haven’t gotten any response yet.
I contacted an agent twice and they said there’s nothing they can do! Filling out and sending the form is the only way to try and get your account back. But I never get an answer.; I must have sent the form like 10 times in the last week. It’s ridiculous! And yes, I’ve checked filters, spam etc…
My account has been successfully verified. I filled out a verification form every day for almost 2 months and today I got through. Don't give up...
Well it’s been more than 24 hours and again I haven’t gotten any reply or response can I contact support about why I’m not getting a response? Because this is getting stupid as I’ve gotten a response on June 1st yet now I can’t it’s ridiculous.
Dear Kepnach64
Welcome to Microsoft Community.
Thanks for your feedback, I understand that you are having trouble on recover your friend's account via the recovery form.
We've been receiving a lot of questions in our community lately that account recovery forms aren't coming as expected.
Rest assured that even if your friend's account cannot be restored, you should get a response.
The community team sent them the question and we received a response from them.
Due to recent system issues that are causing recovery forms to not arrive as expected, these stacked forms are expected to be resolved within a few days.
In fact, some users said they received the long-awaited account recovery results.
Based on June 5th, I personally think they will need another 1 to 2 days to reply these extension form.
My advice is not to resubmit your account recovery form, as the new one will replace the old one unless you get a negative result.
I will keep an eye on the current issue and face this problem hand in hand.
Let me know if you receive a response to your account recovery form so we can help more users.
Hope you can help your friend recover his account.
Thank you for your time and understanding.
Sincerely,
Hardyjoe.J|Microsoft Community Support Specialist