Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2025-01-09T09:31:32+00:00

    Hello out there i've tried multiple times i have the correct info as i can see my account up to the day they froze it but no response unless you put the wrong info in then i get a denial so i've reported this to ofcom and my local mp contact your local MP just because its a free account doesn't mean you don't have a right to your decades old email especially as now we are in a digital world we need rights call your mp i mean how bad is it when microsoft cant have a human there are they that poor they cant afford it or don't they care ? i suspect the latter as we dont have eu clout behind us now

    call or email your mp you'll get a better response than microsoft ill keep you informed how i go

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  2. Anonymous
    2024-12-20T07:58:10+00:00

    I am in the same situation, I know I’ve submitted accurate information but no response every time!

    Even more confusing, I HAVE gotten a response a couple of times when I haven’t submitted enough information - so what does that mean for every other time?? There must be something wrong with Microsoft’s system, surely!

    It seems crazy that this is completely automated, there must be a way to escalate this…

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  3. Anonymous
    2024-11-19T14:30:09+00:00

    I'm having the same issue, had to create a new account to try and speak to an agent.

    Several forms sent - no response. Had that email nearly twenty years, so many other accounts are linked to it and zero response from microsoft.

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  4. Anonymous
    2024-09-16T04:59:44+00:00

    did you ever get this resolved?

    Im getting the security codes but no reponse email. Same as your issue.

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  5. Anonymous
    2024-07-19T00:43:59+00:00

    Did you ever get a response ? I sm having thr same issue it’s been about 4 days now .

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