The new Outlook app doesn't open .eml files

Anonymous
2023-09-28T07:05:42+00:00

Hello, recently the new Outlook app replaced the Mail and Calendar apps. It's nice, but I noticed that when I double click on a .eml file (that was usually opened with the Mail app) this happens:

  1. The Mail app launches, and instantly closes itself to redirect me to Outlook
  2. The Outlook app then launches, but does not open my .eml file. Instead, it lands on its "home page" like when I open the app with its launcher.

I currently cannot open .eml files. If I try to change the default app to open this format, Outlook doesn't appear on the app list so I cannot chose it. I don't know where its launcher is on disk either, so I cannot select it manually.

What should i do to fix this issue?

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2024-05-23T15:37:49+00:00

If I try to change the default app to open this format, Outlook doesn't appear on the app list so I cannot chose it.

It has been a while since this issue was reported and now changing the default app for viewing .eml files to Outlook (new) from the context menu is available. Please change your default app to Outlook new and then try double-clicking on your .eml files.

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  1. Anonymous
    2023-11-09T12:10:41+00:00

    I found a work-around. If you attach the .eml file to a new email, you can open it there with New Outlook.

    Brilliant, thanks a lot - this saved my day.

    How ridiculous it is from Microsoft, to introduce a new business product that has one of key featured dysfunctional and user paying hefty license fees are left to experiment in desperate search for a workaround! Esp. as the capability to interpret the file is there, "ONLY" the "open-file" feature has been ridiculed? How hard some dev guy in MS had to try to introduce such an obscure bug!

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  2. Anonymous
    2023-11-13T15:08:49+00:00

    I had this issue ( 2 hours of confusion)

    I now go to the folder with the email in: .eml files .

    Right click on the one you want and select : "open with outlook..." this should then work .

    if i double click on it , it opens up calender in Office.....

    For anyones records i was using a localhost with email test mail server tool ..

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  3. Anonymous
    2023-09-28T10:05:48+00:00

    Yeah, it is a little absurd the new outlook could not open it. Perhaps you could use the desktop Outlook app.

    Also, I would recommend you give feedback about this issue

    Click on Help -> Feedback

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  4. Anonymous
    2023-11-09T12:15:16+00:00

    sorry but this doesn't help at all, you're just repeating what the faled attempt of opening the file is already telling ths user to do - revert to older version of Outlook. However, as per Charlie Bender's comment there's a workaround which you showed zero effort in trying to come up with!

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