Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-01-05T17:23:03+00:00

    Friends.

    What you experience in the new Outlook is the result of Microsoft's new license requirements, which is a disaster for many.
    Everything works in old Outlook - but not in new Outlook. Those of you who got it working have probably just been lucky.

    Exchange accounts are not supported free of charge in the new Outlook.

    https://m365maps.com/matrix.htm

    Read my chat here:

    https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-and-licenses-very-baffling/0a2101ff-46a4-4f51-9f6a-120f4d1745a6

    Do you think it needs to be changed?

    Vote up the proposal on this page:

    https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb

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  2. Anonymous
    2023-12-15T02:36:50+00:00

    The fix is simple. Dump any sort of Microsoft email clients and switch to a third part solution. I switched to MailBird a couple of months ago, and couldn't be happier. All my accounts work, and Yahoo works flawlessly. Microsoft has had problems with Yahoo's email for years, and still does. The third party developers don't seem to have an issue with Yahoo though. Microsoft can't get email right for whatever reason, and it may be by design.

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  3. Anonymous
    2023-11-08T17:36:18+00:00

    Same Exchange Online (Plan 1) school licence works in New Outlook in Windows 10, and "is not supported" in New Outlook in Windows 11.

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  4. Anonymous
    2023-10-17T18:08:57+00:00

    It seems that those who have the "Exchange Online (Plan 1)" license cannot use the New Outlook, because this plan only gives the right to use applications in the browser, and the old outlook does not validate this license, so we were able to use the old one.

    To check what plan you have, go to Microsoft web "My Account" > "Office Apps" > "Subscriptions" and look for "Exchange Online".

    Found here: https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-app-mail-and-calendar-substitute/2dcedbf9-880b-48bb-a020-0da738a00e64

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  5. Anonymous
    2023-10-13T14:55:45+00:00

    Pure genius from Microsoft!! As is often the case, breaking more than they fix with each new iteration of the software.

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