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Hello,
my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:
"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"
Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Agree. It appears as if new outlook will not allow 2 emails to set up. I will continue using old outlook until Microsoft fixes. Don’t understand why Microsoft keeps asking me to switch when they haven’t fixed this problem.
What's amazing to me is that this has been an issue for over a year now, and it still hasn't been addressed. I dumped windows mail and the "new" outlook months ago, and all my email accounts work perfectly with my new client. Email peace at last.
This is not an administration issue i think but an outlook one. I tried to log in with an email account that i fully control and do not have any licence blocks and i still receive this message with new outlook. So clearly a problem with the new Mircosoft Outlook.
Hi all,
The Outlook Team just published updated guidance about licensing, How licensing works for work and school accounts in the new Outlook for Windows (microsoft.com). The main takeaway is that if you already have a license that includes Outlook and you have your licensed account added to Outlook first, you will then be able to add accounts that do not have a license for Outlook. Just wanted to be sure you saw this. It's noted in the article its currently rolling out. I have not had a chance to test it yet.
I thought so at first too, but I was not able to resolve the problem by upgrading licenses - and in addition, I am not having the problem on my own user accounts where one of them are Exchange Online licenses. So it's not specific to licensing.
In the screenshot you can see 3 accounts (domains removed) are currently connected to the new preview outlook, but one of them is Exchange Online 1.