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Hello,
my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:
"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"
Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is your work account on premise Exchange (non M365)? If so, it will not be able to be added to New Outlook yet. On Prem support is planned but not implemented yet, New and classic Outlook for Windows feature comparison - Microsoft Support. For the time being please continue to use classic Outlook.
I am having the same issue with my work account. The new outlook says the email address is incorrect or does not exist. This is the only reason I will not switch to new outlook.
You should definitely be able to add more than one account. When you add the other account what error do you get? Is it this error below? If so the Outlook MVPs have escalated this to the Outlook Team, and they are investigating it. A fix was supposed to have already gone out for it, but the MVPs are still seeing the issue.
If you are seeing anything different, please submit for help via Help, Support. The support team will be able to review the logs to see what could be wrong.
I've tried one at a time and unfortunately I get the same message that for security reasons they can't be added. This leaves me in the bizarre situation that I have the accounts on Outlook on my cell phone but not on my laptop. It's really not acceptable.