Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

119 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-06T13:28:19+00:00

    Sadly still not working here.

    Exactly the same problem with extra accounts not adding, despite wortking fine all together in the current version (and individually in the web app).

    Seemed to work last time I tried it (although I still happily switched back, as I prefer the older version) this time I can't add my "business" accounts at all, The personal one works ok, but not the other two.

    Good reason not to change yet, anyway.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-11-02T23:50:36+00:00

    I'm having the same issue.

    Changing from mail for windows to the new Outlook for Windows and doesn't allow me to login in one of my accounts.

    I guess I'll be going back to the old mail for windows app.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-11-02T21:45:43+00:00

    I have the same problem! I was using the new Outllook on my previous computer and really enjoying it, got a new PC today and I cannot use the new version at all. Gets me stuck every time, and I am using the original Mail version for now. Very frustrating!

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2023-10-27T06:04:06+00:00

    Yes Igor,

    This is ridiculous as to date the most popular server in Australia has been excluded.

    Guess it all comes down to money.

    Ian Rowan

    Adelaide, South Australia

    Was this answer helpful?

    0 comments