Legitimate emails going to junk

Anonymous
2023-10-09T23:48:54+00:00

Outlook is constantly sending legitimate emails to the junk folder. These are usually from new senders, so I can't fix it by adding their addresses—I don't know who they are ahead of time. I have tried to create rules to move things out of the junk folder automatically, or prevent emails with attachments from going to that folder, but they have no effect.

I don't mind checking the junk folder, but the problem is the Microsoft deletes junk emails after 10 days. Can I either get rid of the junk email folder (I'm happy to sort the emails myself), or have this time extended? This unwanted, unnecessary feature causes many more problems than it solves.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-01-13T20:49:32+00:00

    this is not related to my phone; the same things happen on my laptop; so it's coming from MS' servers, not localized.

    I'll keep the account a while but in the meantime telling all my contacts to reach me via Gmail.

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  2. Anonymous
    2024-01-12T23:31:13+00:00

    Nah, it's been going on longer than that. I've had the exact same problem for years at this point, and it never gets fixed.

    Ok that does it. I'm switching to gmail.

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  3. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2024-01-12T23:29:22+00:00

    Is there a Samsung Smartphone in this picture anywhere?

    Samsung smartphones move email to the Junk folder

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  4. Anonymous
    2024-01-11T23:24:37+00:00

    Thank you very much it helped =)

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  5. Anonymous
    2024-01-18T17:10:17+00:00

    Hey guys - same issue with me - we have a notify me box on our site and I need emails from those submissions to be pushed into our inbox. They just keep going to our Junk mail. I can't even add the emails to my safe sender list in the Junk mail settings. Any help will be appreciated?

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