This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Outlook 2013, which is up to date, keeps asking for my outlook.com password. I have already deleted Credentials as a fix was posted earlier. But it still didn’t not fix the constant request for password.
I created a new profile. Same problem. Could y create a new one because of constant request for password.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 12%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER6%3C/text%3E%3C/svg%3E)
Pay attention to the date stamp. It was posted in 2023. Back then the answer might be correct. It's no longer correct since September 2024. You can NOT use Outlook 2013 to connect to outlook.com mailbox.
I transitioned to Thunderbird. Very similar to Outlook 2013 in my opinion. Easy to use. I disliked the "New" outlook because of the contacts issue and general useability. I am managing 4 different accounts in Thunderbird with no issues.
Thanks, Gabriel, that explains it all. I was aware of the Outlook for Windows app but hadn't considered it for my three outlook.com and live.com accounts since it's infested with ads. I decided to install Microsoft 365 instead, since my household has a family subscription. That should fix it.
Hi all,
The reason Outlook 2013 and Outlook 2016 are having issues with Outlook.com is documented here, Outlook and other apps are unable to connect to Outlook.com when using Basic authentication - Microsoft Support. Those older versions of Outlook do not support OAuth when connecting to Outlook.com so all their connections are basic auth. Basic auth is somewhat degraded as the article describes. At best it will likely be an inconsistent experience.
When possible, you should move to an Outlook or other email app that supports OAuth. As noted in the article one option is the New Outlook, Outlook for Windows - Microsoft Apps. You can install this app on the same machine as Outlook 2013. This same app replaces Windows Mail and is the foundation for Outlook Desktop long term. Most of the people that work at Microsoft are already using the New Outlook so its reliable and new features are being added most every day.
Thanks, adding the registry key HKCU\SOFTWARE\Microsoft\Office\15.0\Common\Identity\EnableADAL as you described solved the problem for me. Outlook 2013 running in Win 10 Pro now auto logs on to Microsoft Exchange without repeatedly asking for a password. Don't know why Microsoft didn't notify Outlook 2013 users of this in advance or automatically make the registry fix via an automated software update.