Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Brian Tillman [Outlook MVP 2007-2019] 25,915 Reputation points
    2025-02-16T19:26:22+00:00

    Security support for Office 2016 and 2019 ends October 14, 2025. Office 2021 support ends October 13, 2026. Support for Office 2024 ends October 9, 2029.

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  2. Anonymous
    2025-02-16T04:25:14+00:00

    As stated, the classic is still able to be used and I my self continue to use it. Maybe security updates might be an issue as I don’t think Microsoft is supporting it ? Maybe someone else can confirm this.

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  3. Anonymous
    2025-02-16T03:05:05+00:00

    Microsoft 365 which is where I get my outlook from, is not free. Its $129 a year. The point is to somehow get a response from Microsoft, not another user. I have reverted to old outlook and it is giving me "temporary mailbox" status. No worries, I regret posting anything as I realize that the people answering have no impact on the service.

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  4. Brian Tillman [Outlook MVP 2007-2019] 25,915 Reputation points
    2025-02-16T00:51:10+00:00

    > Are you offering refund??

    First, we're not Microsoft here. We're users of Microsoft products just like you. Second, new Outlook is free. What refund would you expect? If you don't like new Outlook and were previously using classic Outlook, nothing prevents you from continuing to use classic Outlook.

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