Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2024-12-12T16:56:59+00:00

    What do you mean with old outlook ? The windows mail app/contacts app or the classical outlook for windows ?

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  2. Anonymous
    2024-12-12T16:32:09+00:00

    Many months ago every time I tried to use the new outlook it would not work. Then one day when logging in to the old outlook it automatically switched into the new and all my IMAP accounts worked, as if by magic.

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  3. Anonymous
    2024-12-12T12:44:47+00:00

    All my problems with email switch into OUTLOOK have been resolved. It is now working as it should.

    My thanks to those who offer help.

    OLLY REYNOLDS

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  4. Anonymous
    2024-12-12T08:11:15+00:00

    With a nod to Lily Tomlin: "We don't care. We don't have to care. We're Microsoft."

    I, too, have wasted way too much time on it.

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