Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up. Device: Pixel 8 Pro (updated) App: Outlook (current version) Account: Personal (Microsoft 365 Personal subscription) Attempted troubleshooting steps: Checked notification setting and enabled / disabled each notification type in app and in Android settings Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out) Cleared storage & cache / deleted account / reinstalled app Restarted device and tested with / without wi-fi Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification) I have a ticket open with support for about a week now but so far no progress. I was wondering if anyone else is experiencing this and if you found a fix.

Have you tried adding Outlook to 'Never auto sleeping apps'? Worked for me (even though Outlook was not listed under either 'Sleeping apps' or 'Deep sleeping apps') Possible Fix Instructions : Settings>Battery and Device Care>Battery>Background usage limits>Never auto sleeping apps>+ symbol>Outlook>Add

Possible fix? I'm using a Samsung S10e, noticed I hadn't had any email notifications since last night (appx 17 hours ago), opened the app and there were a dozen or so emails received unnotified. Tried restarting the phone and checking for updates; neither worked. Already set to 'Show notifications'. Tried adding Outlook to 'Never auto sleeping apps' (even though Outlook was not listed under either 'Sleeping apps' or 'Deep sleeping apps'); got an email notification through on the very next email! Possible Fix Instructions : Settings>Battery and Device Care>Battery>Background usage limits>Never auto sleeping apps>+ symbol>Outlook>Add Hope this works for you/stays working for me!

Yes I'm also facing this issue. I tried many ways like you but didn't solve. On the other hand, On my 2nd mobile (Galaxy F34) Outlook notifications works properly. But didn't on my OnePlus 11R. Even before somedays, a large number of OnePlus 11 users reported Gmail crashing issue. I'm a OnePlus 11R user, I didn't faced it. But now I'm facing Outlook notification issue!

Just started to have the same problem. It is obviously not on our side. The problem started at the same time on an Android device and on an iPad. In many case some new email arrived without notification in both devices or the emails arrive when opening the application in one of the device. Ridiculous Microsoft has such a problem. This is a basic functionality and must be fixed ASAP.

Seems that they made it, I have the notifications back. What about you folks?

Outlook for Android notifications stopped working

Anonymous

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

Checked notification setting and enabled / disabled each notification type in app and in Android settings
Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
Cleared storage & cache / deleted account / reinstalled app
Restarted device and tested with / without wi-fi
Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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47 answers

Anonymous

2025-04-22T09:28:33+00:00

Have you tried adding Outlook to 'Never auto sleeping apps'? Worked for me (even though Outlook was not listed under either 'Sleeping apps' or 'Deep sleeping apps')

Possible Fix Instructions:

Settings>Battery and Device Care>Battery>Background usage limits>Never auto sleeping apps>+ symbol>Outlook>Add
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Anonymous

2025-03-03T16:45:24+00:00

Possible fix?

I'm using a Samsung S10e, noticed I hadn't had any email notifications since last night (appx 17 hours ago), opened the app and there were a dozen or so emails received unnotified.

Tried restarting the phone and checking for updates; neither worked. Already set to 'Show notifications'.

Tried adding Outlook to 'Never auto sleeping apps' (even though Outlook was not listed under either 'Sleeping apps' or 'Deep sleeping apps'); got an email notification through on the very next email!

Possible Fix Instructions:

Settings>Battery and Device Care>Battery>Background usage limits>Never auto sleeping apps>+ symbol>Outlook>Add

Hope this works for you/stays working for me!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-10-13T19:21:55+00:00

Yes I'm also facing this issue. I tried many ways like you but didn't solve. On the other hand, On my 2nd mobile (Galaxy F34) Outlook notifications works properly. But didn't on my OnePlus 11R.

Even before somedays, a large number of OnePlus 11 users reported Gmail crashing issue. I'm a OnePlus 11R user, I didn't faced it. But now I'm facing Outlook notification issue!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-10-08T00:04:12+00:00

Just started to have the same problem. It is obviously not on our side. The problem started at the same time on an Android device and on an iPad.

In many case some new email arrived without notification in both devices or the emails arrive when opening the application in one of the device.

Ridiculous Microsoft has such a problem. This is a basic functionality and must be fixed ASAP.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-04-27T08:44:59+00:00

Seems that they made it, I have the notifications back.

What about you folks?
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1 person found this answer helpful.

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