Outlook for Android notifications stopped working

Anonymous
2024-01-16T00:56:59+00:00

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

  • Checked notification setting and enabled / disabled each notification type in app and in Android settings
  • Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
  • Cleared storage & cache / deleted account / reinstalled app
  • Restarted device and tested with / without wi-fi
  • Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-10-14T12:26:12+00:00

    I found a solution that might help others! Here’s what you need to do:

    1. Go to your notifications settings.
    2. Click on "Notification Categories."
    3. Find and select "Mail."
    4. Click on the "Mail" tab to open another page.
    5. Look for the option that says "Show as pop-up" and turn it on.

    Once I did that, everything worked for me!

    Image

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  2. Anonymous
    2024-04-27T08:35:13+00:00

    I've been on live chat with them through the outlook app, it looks like they're aware of the issue and hopefully fixing it by Monday.

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  3. Anonymous
    2024-04-26T20:26:12+00:00

    I am experiencing the same too. Email notifications just stopped after last updates.

    All troubleshooting steps tried but still no resolution.

    Please let me know what other steps could be taken.

    Someone suggested to restore factory settings on the phone and start everything from scratch. Would this work?

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  4. Anonymous
    2024-04-25T21:37:55+00:00

    I have the very same issue, but with my "main" email account. I have 3 on the Outlook app, and only my main email is affected. My phone is a Bison X10 Pro. Had the notifications for every single email (both vibration and sound) for all 3 accounts untill today.

    It's the same on my PC, no sound from Outlook (I only use my primary account on the PC, which has been upgraded to Win 11 a few weeks ago).

    It's very annoying, since I only know if there are any emails if I open the app.

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  5. Anonymous
    2024-04-25T15:35:21+00:00

    Outlook Lite did work for me at least. However, I did notice that my Office 365 app was set for deep sleep. I released it at the same time I downloaded the Lite version so cannot confirm which method worked. Maybe something to try out.

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