Sent emails disappeared

I have the same problem this morning, They were all there yesterday, but today emails have disappeared from Sent Items everywhere i.e.:

* Outlook desktop on Windows 11,

* Outlook app on iPhone,

* When I log in to my account online via outlook.com.

As with other people on this thread, everything was working fine until today. No settings have been changed by us that might cause this. There are far too many people reporting the same issue for it to suddenly be a user problem. It is a Microsoft 365 platform problem.

We would all appreciate an urgent resolution please. Thank you.

phillip wootton's answer should be put at the top of this thread by Microsoft. Why should I have to go to page 4 of replies to find this simple answer that solves a problem Microsoft created. Hey OUTLOOK TEAM. Maybe don't change thee sort from Date to Subject without asking us first. What an inexplicable move and since it's software-as-a-service and doesn't happen on Android app and only in the MS Outlook app or on the website, it can easily be fixed, or at least as easily as it was created. I'm a software engineer and know the drill.

Here's phillips solutation:

Open Sent items folder

Click on "Filter" (the three stacked lines) on the top right hand corner (in the app, it's in the top right hand of the second column, headed Sent Items)

Select "Sort

Select "Date"

BOOM!!! This worked!!!!
I can't thank you enough.. AWESOME.

Cheers

Mike

Just look at how many of us are having the same problem AND how long it's been going on. Where is the Microsoft Support? Where are the answers?

Hi Fatimah H

Thank you for posting on the Microsoft Community forum. I hope you are well.

I understand that you're experiencing this issue with your sent emails disappearing from your Outlook account. I know how important it is to have access to your sent emails, and I'm here to help you resolve this issue.

There could be several reasons why your sent emails are disappearing from your sent folder. It could be due to a syncing issue, a bug in the Outlook system, or even accidental deletion. To better understand the cause of the issue, may I ask if you have checked your deleted items folder to see if the emails were accidentally deleted? Also, have you tried accessing your Outlook account from a different device or browser to see if the issue persists?

In the meantime, I recommend trying the following troubleshooting steps to see if they help resolve the issue:

1. Check your Outlook settings to ensure that your sent emails are being saved in the sent folder.
2. Clear your browser cache and cookies, then try accessing your Outlook account again.
3. Disable any third-party add-ins or extensions that may be interfering with your Outlook account.
4. Try accessing your Outlook account in safe mode to see if the issue persists.

If none of these steps resolve the issue, please let me know and we can explore other options to help you retrieve your missing sent emails.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator