How to Add Shared Mailbox in New Outlook

To add a shared mailbox in Microsoft 365, you can use the Outlook Web App or the admin center. You'll need admin permissions to create a shared mailbox.

• Using the Outlook Web App
• Sign in to the Outlook Web App
• Select Folders from the navigation panel
• Select More
• Right-click your name
• Select Add shared folder
• Enter the name or email address of the shared mailbox
• Select Add

Using the admin center to Add Shared Mailbox

• Go to the admin center
• Go to the Teams & Groups page
• Select Shared mailboxes
• Select + Add a shared mailbox
• Enter a name for the shared mailbox
• Select Save changes
• Select Add members to this mailbox
• Select the people you want to add to the shared mailbox
• Select Add

Shared mailboxes can be used for a shared calendar, sending and receiving emails, or using a shared email address.

At long last, it can be added in the web version! Thanks, Paola, for bring that up! Looks like June 2025 for the new Outlook now. Guess I'll be sticking with the old version for now.

How do you setup the shared mailbox so that you get notifications when emails come through?

Hello All,

Make sure your administrators have given you read and manage permissions for that specific Shared Mailbox
Now, if a new calendar has been created by Shared mailbox you should be able to add calendar manually.
Make sure the calendar you are trying to access has been shared with you.

First click Add Calendar, then select Edit my calendar OR use Add from Directory.
Type the name of external or shared mailbox email address and it should let you select it and add to list.

Hi all, I am the System administrator. Recently we would like to tried a new outlook, but we need add the shared mailbox to user,

we tried to add account but it needs password, and the shared mailbox is no password, in classic  outlook if administrator adds permission in Exchange, after a few minutes the mailbox will show in the left panel

Hello,

My name is Kelli and I have been having a hard time trying to set up a work outlook account to log in to do the Asset Tagging here on the job while under restrictions. If possible , could you please email me to let me know what is it that I need to do so that I would have a work outlook account. My personal email is: ******@gmail.com. Thanks Kelli

you can add the mailbox but cant add just the folder under it.