BlackBerry android devices or any Google device can't connect to outlook server

Same here for at least the last few weeks.

I also recently got this email from Microsoft:

Action Needed – You may lose access to some of your third-party mail and calendar apps

Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

Unfortunately I think we are screwed come September 16th. Hub+ doesn't allow modern authentication methods and it doesn't look like they are going to provide an update that adds support for that. I personally would gladly pay $20 or even $50 a year (currently they are only charging $0.99 per month) if it means getting a fix for this issue.

I have managed to get it working on mine after a lot of frustration, password changes and now a phone upgrade today (Note S9), since my Key2 gave up the will to live and I had to make do with a flimsy Huawei P1.

I have got passed that dreaded "can't authenticate" nonsense when typing in my password. The issue for me was the SMTP settings had two incorrect values by default on that screen, see below.

My solution:

Add account

Type email address

manually enter settings

IMAP

Type password

SMTP server should be changed to: smtp-mail.outlook.com

Security type: STARTTLS (this will also change the SMTP port to 587)

Next

Account settings

COMPLETE!

I had the same issue as many people here. I hope this helps out our fellow BB loyalists.

(I haven't tested out anything since I was able to get it loaded into Hub+, but my widget has loaded with all my emails, so I'll pop back tomorrow to see if any progress or faults etc. Good luck, hope it works for you all.)

I have the same issues, since 22 Jan 2024. I have been chatting with 2 outlook/hotmail mail helpdesk people before I found this thread. They were clearly not aware of this thread and effectively told me 'go to blackberry'.

My work around solution, not ideal as it does not sync folders nor allows you to transfer mails to folders through the hub, is to do the following (translating this from Dutch, so may not all be correct):

• manually add the email address to the hub (so not the automatic option)
• chose POP3
• settings ingoing server:

* server: outlook.office365.com

* port: 995

* safety type: SSL/TLS

• settings outgoing server:

* server: smtp.outlook.office365.com

* port: 587

* safety type: STARTTLS

I have been having the same issue on both my phones running Blackberry Hub on my Android Pixel 6a's

I chatted with MS tech support who suggested turning on 2FA, then getting an app password, and using that as my mail password for my one Android phone. I got the same authentication error. the agent suggested it was a blackbery hub issue and to contact them.

This morning my phone is getting some email, but still getting Authentication errrors on both Outlook accounts on my phone, even the account I didn't adjust, (so both accounts giving errors, getting emails, even though I only changed settings for one of them

Likewise, my wife's phone hasn't received anything since Tuesday on our shared outlook mailbox.

I'm having the same issue. It just started happening today, January 25, 2024. I tried removing the account and reinstalling it, and also changed my password, re-entered the new password and I keep getting an error message. I can open my account fine on a laptop running Windows 11. This is strictly occurring on a mobile device running Android.

Other people on Reddit are reporting the same issue, so this is not an isolated incident.

"Can't log in" : Outlook (reddit.com)