Email keeps going to junk folder even after I say it's safe.

Microsoft are you going to address this with a real solution for both PC and MAC users??? I'm missing vital information and it is affecting my work at this point. I have had to check junk for months as a normal part of my morning, not only are external senders being sent to junk but internal partners so I'm missing emails during the day! Unacceptable.

There are 6 pages of "same issue" with no solution!!

I use a Samsung and in the email app you'd tap the three lines at the top right. this opens up a menu but also at the top you'll see a settings gear... Tap on that. Then once you're in the email setting, there is a "Spam Addresses" option. open that and look for the email address you're having issues with.

I found a remedy. I found that my own email was on a "junk" list on my phone, and since I use IMAP it would send that same email, in all my devices, to the junk or spam folder. Once I corrected this on my phone, it was corrected everywhere.

I have this same issue also and i tried everything that recommended already.

Please let us know when you fix this issue cause this is important for me.

Same here Jay. Turns out I no longer need that contact. Hope you find a solution! Thanks for sharing. Bob