Can no longer access my hotmail email account via IMAP

Anonymous
2024-01-25T14:52:12+00:00

I have my email client set up to access my hotmail account via IMAP, using the server name "imap-mail.outlook.com" and the smtp server name "smpt.office365.com". It worked without problems until today but today when I suddenly started getting the error message: "login to server imap-mail.outlook.com with username [my email address] has failed." - with the buttons: "Retry/Enter New Password/Cancel".

I can log in to my hotmail account via my browser using the same password that is being rejected when my email client tries to log in via IMAP.

What could be causing this and how can I fix it?

Dave

NB - I don't use outlook but I couldn't find a usegroup for Hotmail so I'm posting herer.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-10-13T18:05:55+00:00

    I experience similar results as all the participants here:

    WIN 11 with Outlook 2019

    I have 2 HOTMAIL accounts with similas recurring password prompts (late January 2024) in an endless loop as IMAP.

    Creating an EXCHANGE e-mail account works flaulessly as EXCHANGE. HOWEVER: that is not suitable as I have a OUTLOOK.PST file which contains "off-line" data (contacts & calendar) that I synchronize with an ANDROID device (CompanionLink software).

    ANDROID with BlackBerryHub+

    The (same) 2 HOTMAIL accounts (started in January 2024) recur endlessly with a message that the account(s) cannot be authenticated.

    I have been a Microsoft "guy" since MS-DOS 1.25.

    The coming of Windows was great, but where Windows and the whole PLATFORM is now: NOT GOOD!

    The comments here, above, show the level of indiference/arrogance Microsoft has for its users

    It is time to go away from Microsfot before it and "they" put me on a floe...

    MM, PMPret, MPM, ITIL, MCP

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  2. Anonymous
    2024-10-13T14:07:05+00:00

    i have similar issue.

    We have devices that use POP3 and have the following configuration.
    incoming: outlook.office365.com
    Port: 995 , TLS
    outgoing: smtp.office365.com
    Port 587, STARTTLS

    We are using this same configuration for a year and half now and suddenly stopped from working.
    I already make sure that the POP3 services is enabled and also I can login to Outlook Live and use it without any problem.

    The error is this. "Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Logon failure: unknown user name or bad password".
    I change 2 times the password in Admin Portal, can use the same password at outlook live. Why is this happening.

    Thank you very much.

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  3. Ron-6928 4,991 Reputation points
    2024-09-30T16:09:34+00:00

    I don't know much about MacOS. iOS Mail app supports modern authentication. Not sure about MacOS. If you want to try, remove the account from Mac Mail app and add the account back on. When adding it back, choose Outlook.com mail. Enter your username and password. If that does not work, chances are your Mail app (on Mac) does not support modern authentication.

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  4. Anonymous
    2024-09-30T15:29:22+00:00

    No, Microsoft are trying to force everyone to use Outlook so they're blocking us from using WLM.

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  5. Anonymous
    2024-01-27T15:22:23+00:00

    My pleasure. Thank you for creating the post. We cant be certain it is the same issue but it sure seems like it is, and there are some new posts in new threads here about similar issue but the symptoms present as bad passwords or server configurations (which some of them may be).

    [EDIT]

    Over the past 30 minutes the issue went through a period of occurring less frequently. Fingers crossed indeed. This increasingly seems like the symptoms of a resource constriction such as emergency server maintenance or migration or something like that.

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