400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2022-12-28T16:20:14+00:00

    I have the same issue, but no one from support was able to give me any guidance or help. Although they assert that the functionality has been removed since May 2021, I was still able to add my Gmail account as of the 26th.

    Support claims that the feature is no longer available even though I was still using it up until two days ago. It saddens me to say that a company this big doesn't know what problems they have and do not know how to solve them because I don't believe they have any knowledge of this.

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  2. Anonymous
    2022-12-28T13:40:43+00:00

    Thanks for the tips...though they are not clear enough to reproduce/try successfully. The problem persists.

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  3. Anonymous
    2022-12-27T17:31:29+00:00

    I have been using outlook.live.com for several years with my google email address then a few days before Christmas I started getting this message. I have no idea what the problem is but the error message says

    400 Bad request.An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found.Refresh the page

    Refreshing the page does not help. I have tried another computer and Microsoft edge to no avail.

    Help I can't get to my calender

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  4. Anonymous
    2022-12-27T13:23:16+00:00

    Hi - I will try that but that lead me to dig deeper and play detective - my annual subscription renewal date is 2/23/23 and my current account on the date of 12/23/22 - started giving me the 400 error. So Microsoft must have a 60 day trigger on there subscriptions. Why???? If I renew now (to get away from the 60 day trigger) they get 2 months free out of my one year (12 month) subscription.

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  5. Anonymous
    2022-12-27T05:20:59+00:00

    I got the same message a few days ago (right before Christmas). Come on Microsoft….please help us all out and get a fix going soon!!! PLEASE!!!!

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