Why is Hotmail Spam Filtering So Bad???

I think that the hub is indeed only available to Windows user.

Regarding the headers and obvious fake emails they should really act on that and not only place the emails in the junk but refuse the email that do not pass those security checks.

Since their junk filter is so bad real emails are going in the junk folder as well. Having to browser through dozens of emails in the junk would be troublesome as well.

Anyone working in it / email knows how to handle that on an exchange server but apparently no one at Microsoft does. :(

I guess the best proof of Microsoft's bad algo is that my notifications to THIS THREAD on THIS SITE is going directly to junk folder! Domain being .microsoft.com, and should not be very difficult for any smart filter to sort out even if someone forgot to "really" whitelist this domain (observe that as myself and many others have pointed out, whitelisting is not working at all anyways...)

Guess either the filter is just as bad as we believe (so providing the final proof here...) OR, Microsoft tries to make everything about their bad filter getting lost....

Hey MukumiTM

Sorry I've been away for a couple of weeks and just coming back to this now. (And about 1,000 spam messages in my Hotmail inbox)

So, I am going to use the helpful info you provided re: dkim, spf and dmarc, to reach out to MSFT via Twitter (because I've read companies actually pay attention to their social media incomings).

Separately I also have Microsoft 365 and started a chat with those guys today, also using the helpful info you provided about the items in the header that should point to a message being spam but yet still bypass MSFT's spam filters. I've had decent luck with that channel - yes, I agree, it's not ideal for power users because they are slow to recognize the problem and ask a lot of silly questions - but in a couple of cases I was persistent enough to get them to acknowledge there was a problem on their side to be fixed in an upcoming release. They said both times that other people had reported the same issue, which I think is the real reason they agreed the problem was on their side. I'll just mention in those cases I think it also helped that I pointed them to MSFT's own support articles being out-of-date (and irrelevant by definition), maybe there's an angle there.

Re: HUB - I don't use Windows or have access to a Windows computer, and the HUB link you provided doesn't open on my Mac. Do you know if there is a way for Mac users to upvote the ticket you submitted? If I can get access to that I'll upvote yours, and create a new ticket myself - because I agree, if enough people start bugging them - and don't let up - they are more likely to make a change than if they aren't being bugged to do anything.

If anyone from Microsoft is still reading this thread, what is your response to MukumiTM's points about the header elements that should call a message out as spam, but your back end doesn't mark as spam? Is there some other reason you won't mark messages with those elements as spam? Because - at least to me - it looks like a pretty straightforward & relatively simple fix for you guys to make. I get you don't care about Hotmail anymore as a legacy product - but at least 2 of us use Hotmail AND are paying customers - shouldn't that count for something?

I still hope that they will do something, but we need more people complaining / voting on the hub for them to do something.

What really amazes me is that there is really no security on the outlook server. Try to send any of those emails to any mail box in the world and they will be rejected. Microsoft on Outlook.com lets everything goes true. Those emails should not even be accepted by the mail server.

I'm like you, I have my hotmail account for so long that I cannot really change it to something else. It's just a pain to get every day junks / phishing and see that Microsoft doesn't care at all.

Microsoft spam filter is a disaster. I use Gmail to manage my Outlook account. At the same time, the Microsoft spam filter doesn't catch ****. Gmaile moves all the spam mail to the spam folder then I use that to delete all the spam messages. I would love to move to Gmail completely. Unfortunately, I have had a Microsoft account since a long time ago, and I can give it up because all my accounts are connected to it,