Outlook does not reconnect after waking from sleep mode

Anonymous
2022-06-28T14:49:21+00:00

Hi,

When I leave my computer idle so it enters sleep mode outlook does not reconnect to server and cannot update the latest emails. Closing the program down and starting again means that outlook will not even open. The only way I can get outlook to open up again properly is to restart the PC.

Is there a better fix than this, as it is rather annoying than to have to restart all the time.

I can confirm I have the latest updates for windows 11 and Microsoft office programs.

Thanks

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-12-19T17:42:56+00:00

Thanks so much for involving yourself in this craziness. I appreciate it, and I appreciate you.

While I am a Dell user (XPS 15 9570), I don't run ExpresConnect. I hope those who do will find your tack useful and effective.

Again, thank you. I promise to share whatever I find out here.

Was this answer helpful?

2 people found this answer helpful.
0 comments

72 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-10-02T20:39:12+00:00

    I've struggled with the same issue for months (Office 365, Win 11, wired desktop PC) and what I read seems to lean towards mostly network issues after wake from sleep.

    This morning I tried running a couple of commands from the CMD prompt (i.e. Start -> cmd).

    ipconfig /release

    ipconfig /renew

    Basically these disconnect/reconnect your network connection.

    My Outlook was already open and unable to get new mail before doing these commands, but once completed new mail came to inbox.

    I agree we as customers of Microsoft Office should not have to deal with this type of issue, but for now I'm going to write a batch script to do these commands for me until it gets resolved.

    Hope someone finds this useful.

    Turning off Wi-Fi and Restarting (cycle Wi-Fi off/on in tray) fixed it for me and sure ipconfig release renew would do the same.

    New info: When Outlook would not connect after being idle for some time, I noticed when checking Outlook's connection status (hold down CTRL key and right click on Outlook icon in tray) it listed an authentication error with my mail accounts. Keeping that in mind, I did find something which seems to have helped when trying to solve a problem with another app "iCloud" having authentication issue. It has to so with a prioritization engine for Killer wi-fi. Most folks in this thread seems to have Dell's which may use Killer wi-fi, especially the XPS line. There is a setting in the Killer Control center to turn this off. I did not have the Killer Control center on my machine so went to Dell's web site under support (Drivers and Downloads) and installed the Killer controller center.   I think it was listed under additional apps.  Once installed you can navigate to "Settings" menu item bottom left and turn off the Killer prioritization engine. Once I did that iCloud worked and my Outlook connection problem after idling went away.

    Hope this helps other Killer Wi-Fi users experiencing the same problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-07-08T18:35:43+00:00

    Thanks. Will try this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-06-17T16:39:41+00:00

    Thank you for sharing this solution Jim_11! It solved the issue for me (where non of the other tips in this thread had any effect).

    Saving the above as small .bat file with

    @echo off
ipconfig /release
ipconfig /renew
exit

    will allow an easy execution and fix once running into this issue.

    Regards

    Kai

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-04-21T14:39:40+00:00

    What I have found is that Dell released a new version of the Optimizer program and it includes the option to manage your network connections. It attempts to route traffic through both wired and WiFi connections, if available and that messes with the Microsoft licensing program causing the hang. We have been turning off the network portion of Optimizer and it has been working for us so far. The installed app that manages that is ExpressConnect in add/remove programs.

    One other thing we have seen, with regards to issues upon wake, was the machine allowing the network card to sleep, in order to save power. You can turn off that feature in Network Properties.

    Was this answer helpful?

    0 comments