Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous
2023-05-08T13:27:12+00:00

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-05-09T18:22:33+00:00

    So, I just found out that you can click on the little square in the top right for 'open in a new window'. From there you can enter everything in the fields as normal, it's just in a new window/tab.

    Seems the best workaround to date and maybe helpful to someone.

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  2. Anonymous
    2023-05-08T21:57:58+00:00

    I have the same problem when creating new messages in Outlook on Mac. I work around it by creating a draft with no addressees. Then I re-open the draft and can enter the addressees. But that's pretty inconvenient...

    I can 'reply' OK. And with a bit of persuasion, can add extra addressees to a reply.

    This has just started over the last week or so.

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  3. Anonymous
    2023-05-09T17:59:50+00:00

    I cleared all the data, and I am having the exact same issue. It just began last week. It works okay on Firefox, but I'm on a Mac, and Safari is so much easier to use. Maybe it's time to find an alternative to Outlook?

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  4. Anonymous
    2023-05-08T13:29:02+00:00

    I'm having the exact same problem.

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  5. Anonymous
    2023-05-10T10:54:18+00:00

    So, I just found out that you can click on the little square in the top right for 'open in a new window'. From there you can enter everything in the fields as normal, it's just in a new window/tab.

    Seems the best workaround to date and maybe helpful to someone.

    Thank you so much. Life is bearable! Was so frustrating. Hope there's a proper fix soon from Microsoft.

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    4 people found this answer helpful.
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