Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous
2023-05-08T13:27:12+00:00

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-05-11T20:53:13+00:00

    Hello Microsoft engineers!

    It seems there are plenty of people with the exact same issue, and also that the issue has just started happening in the last week or two.

    So this problem has arisen from a change Microsoft has made in Outlook 365 ... it's not something that we Mac users have decided to do all at the same time to screw up our own use of Outlook!

    Please look into this URGENTLY for the Mac community.

    Thanks and best wishes

    Alan

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  2. Anonymous
    2023-05-08T16:16:51+00:00

    Hi

    I cleared all the cache, related and unrelated just to be thorough.

    I've signed out of my account and even restarted my computer a few times and the problem persists.

    It's so weird. If I click on the subject field, the tool bar above becomes greyed out. It will let me type but I still can't type at all in the recipient field. Totally unresponsive.

    I have gone to the App Store to try to find those other browsers but cannot find them. Is there a way to download them or am I stuck as my Mac is from late 2013 and unsupported?

    Thanks

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  3. Anonymous
    2023-05-09T23:03:14+00:00

    I am having the same problem! What is going on? How do we report it to Microsoft?

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  4. Anonymous
    2023-05-09T18:52:00+00:00

    Thanks

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  5. Anonymous
    2023-05-08T16:26:31+00:00

    Hi,

    I'm sorry that the issue still persists. Regarding the issue with not being able to find other browsers in the App Store, it's possible that your Mac's operating system is not compatible with the latest version of those browsers. Please try downloading them directly from their respective websites, such as Google Chrome or Mozilla Firefox, and see if they work on your Mac. Just visit the website using Safari and follow the instructions to download and install the browser.

    Check the below link; it may help you.

    https://www.slipstick.com/outlook/add-addresses...

    Best,

    Mostafa

    __________________________________________________

    Disclaimer - There is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.

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