An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-19T06:32:45+00:00

    Greetings all,

    Is the problem resolved? Recently I had users encounter this issue.

    User A: Running on Win10 (22H2 build 19045.2846), O365 (2303 Build 16.0.16227.20202)

    User B: Running on Win10 (22H2 build 19045.2846), O 2019 (2303 Build 16.0.16227.20202)

    What I had done

    1. Repair Microsoft Edge WebView 2 Runtime
    2. Update the Office version
    3. Update the Windows OS version
    4. Performed Office online repair
    5. Reinstalled Office application

    User A problem was resolved after the 5 steps above but not for User B, carry on with the following steps, but still no luck. Any advice? Thanks.

    1. Create a new outlook profile

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  2. Anonymous
    2023-01-19T16:22:27+00:00

    It worked like a charm! Thanks for those instructions!

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  3. Anonymous
    2022-09-14T16:56:51+00:00

    Same issue just started popping for my users.

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  4. Anonymous
    2022-09-14T15:32:14+00:00

    please let me know what the fix is

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  5. Anonymous
    2022-08-31T12:00:27+00:00

    Have you tried creating a new mail profile to see if this helps at all?

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