An error message appears in Ms. Outlook (We cannot render a new actionable message right now)

Anonymous
2022-08-31T11:47:55+00:00

Hi all, today I got an error message when opening Ms. Outlook with the following error message (We cannot render a new actionable message right now. Please close an existing one in Microsoft Outlook and retry) As for what I have done =

*Update office version

*Re-install O365

but neither of those things solved the problem, really appreciate if anyone in this forum can give more advice.

(no problem sending messages via OWA)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-28T07:08:17+00:00

    check if there are any updates for Outlook

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  2. Anonymous
    2023-07-27T22:16:21+00:00

    David,

    I have not seen the limit error happen immediately after starting a new session. Double check there is not another session open.

    After you install the Debugger, it will show up in the ribbon like below. If you click on an email and then click on the debugger it will tell you if it is an actionable message. In this case below this email does not have an actionable message.

    In this example I have a Poll in the email and it detects the actionable message.

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  3. Anonymous
    2023-07-27T20:58:22+00:00

    In reviewing this issue with a current user, We opened a new session of Outlook, with no open emails, attempt to create new email and the standard alert shows up.

    "We cannot render a new Actionable Message right now...."
    So how could this be the case if nothing is open, where would there be 10 actionable messages.

    If an actionable message is "Actionable Messages enable you to extend the functionality of email messages in Outlook to give recipients the ability to take quick actions in an Adaptive Card without leaving Outlook."

    Then does Open mean incomplete? It sounds like these "Actionable Messages" are requesting a the user to take the action, fill out the poll or complete the form.
    Is it possible that not completing these tasks leaves those messages in an OPEN state?

    I am trying to assist a current user with this issue, knowing it will likely repeat I am looking to what my next steps are.

    I also have installed the Actionable Message Debugger but do not see it locally nor do I see any effects from the installation.

    Thank you for any assistance.

    David Johnson

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