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Hi there,
my Outlook for Mac does not download or open any attachments.
The issue persists with various file types such as jpeg, xls, pdf.
The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)
macOS and Outlook are up-to-date:
macOS Version: 12.5
Outlook Version:16.64
The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.
As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.
Best regards,
ste_si
*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue and it started just few days back. This is irritating. Please solve this issue.
the pdf files have stopped opening and can not download as well.
Regards
Alok Gupta.
Same thing. MAC M2 Air. After "critical/security updates" in the past two days for Ventura 13.6.1 ... attachments stopped opening or downloading. Hyperlinks stopped working to safari "cannot find this site".
Reversion to legacy fixed the problem, but lost multiple email setups and not acceptable long term.
I am on the same version of Sonoma and a new Mac. Try a reinstall?
Did you try a re-install?
After getting a new MacBook Pro M2 i have the same issue. I can not download attachments. However the problem seems to only account for specific filetypes. I was able to download an attached PDF, but i am unable to download attached jpegs. Additionally jpegs in Mails are not being loaded. Also when replying to a mail, Outlook does not open the mail editor and does not create a new section in the conversation. I am on the currently newst Version Sonoma 14.1.1.
Switching back to legacy Outlook solved the issue but brought other problems, for example it fails to load new emails. Right now it seems that Outlook is completely broken on Mac.