Outlook for Mac not opening or downloading attachments

Anonymous
2022-08-22T07:08:35+00:00

Hi there,

my Outlook for Mac does not download or open any attachments.

The issue persists with various file types such as jpeg, xls, pdf.

The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)

macOS and Outlook are up-to-date:

macOS Version: 12.5

Outlook Version:16.64

The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.

As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.

Best regards,

ste_si

*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***

Outlook | MacOS | Legacy Outlook for Mac | For business

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  2. Anonymous
    2023-11-14T08:22:31+00:00

    Not working with the legacy version of outlook either

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  3. Anonymous
    2023-11-09T12:37:42+00:00

    This seems to work for me, thank you.

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  4. Anonymous
    2023-11-07T06:27:06+00:00

    Thank you, the reverting to the Old Mac version worked. When I selected the new version the issuse prevailed. I just need to receive and send email. So the old version works; sticking with that. thank you also for all the other comments as to what worked and didn't.

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  5. Anonymous
    2023-11-01T01:55:15+00:00

    More than one year later and this issue still exists.

    We're pushed to use New Outlook for Mac.
    But have no choice but to go back to the old version because we can't download attachments.

    Can someone at Microsoft escalate this please?

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