"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-09-12T08:06:12+00:00

    What's unworkable, sorry?

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  2. Anonymous
    2024-09-12T07:16:02+00:00

    "Access to the Shared Mailbox requires the user's credentials and associated permissions"

    Does this mean the credentials of the shared mailbox? If so, this is completely unworkable.

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  3. Anonymous
    2024-07-08T01:17:31+00:00

    Still not fixed as of Jul 7, 2024

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  4. Anonymous
    2024-05-14T18:37:41+00:00

    I am having the same issues! Would love to get these answers so we can utilize the new and improved Outlook without the extra hassle. Hoping for answers soon!

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  5. Anonymous
    2024-03-01T07:12:56+00:00

    Hi,

    You could do that using Quick Steps. That is what I use for cleaning out the support box.

    But I also need the primary support box in my favorites
    Regards Sjoerd

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