HiPaul Murray2,
Greetings!
Thank you for posting in Microsoft Community.
Based on the description you posted, it seems that you have an issue with MS Office wherein
Let’s work together in finding the best solution to this issue.
For me to better understand the issue, I’d like to ask a few questions:
• What is the current build number of your Outlook program?
• What is the current MS Office license you are using? (M365 for home and personal or M365 for business)
• Have you already tried the same steps on finding the User templates option from your Old Outlook app to the New Outlook?
In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.
We look forward to your reply,
Sincerely
Khou Sun
Microsoft Community Moderator