Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-17T11:31:20+00:00

    This morning I got offered updates (Current Channel). I updated Outlook to 16.64 (22081401). The signature problem seems to have disappeared and has not returned even though I tried my best, with 1 full MacOS shutdown and restart and 3 app restarts.

    If it returns I will post again, but for now I'm, hoping it's been resolved in he current channel as well.

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  2. Anonymous
    2022-08-08T13:20:08+00:00

    Update: I downloaded the 16.64 beta version for Outlook and it corrected the signature issue.

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  3. Anonymous
    2022-08-08T10:03:52+00:00
    1. Open a terminal window.
    2. Type or copy the following command (without the quotes, and then hit enter)
      "defaults read com.microsoft.Outlook DisableSignatures"
    3. Type or copy the following command (without the quotes, and then hit enter) "defaults write com.microsoft.Outlook DisableSignatures 0"
    4. Restart Outlook

    I had same problem and can confirm, so far at least, the above works! Terminal is found "Launchpad" and "Other" folder. You will receive the "...does not exist" error after step 2, ignore it and continue steps.

    Mine appear and disappear all the time after restarts. Plenty of people say this works and doesn't works. I'm betting it's the restarts and luck of the draw whether it works and when it fail again. Clearly this is still a bug that needs to be fixed.

    I did this a dozen times. The signatures appear and disappear after restarts. It's likely that simply restarting the computer is what triggers it. In any case, this is not a fix.

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  4. Anonymous
    2022-08-04T14:59:15+00:00

    I have the same issue with my Mac, so I am now operating in the legacy system.

    I have reinstalled Office, went to Office on the cloud to check for signature push, and found nothing other than the signature is there.

    I have removed all graphics to no avail.

    I talked to tech support at Go-daddy, where I aggregated from, and still not working.

    I guess I'll blame Trump;-) Ha!

    Or Outlook has Covid-19,20,21, and 22!

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  5. Anonymous
    2022-08-03T23:48:03+00:00
    1. Open a terminal window.
    2. Type or copy the following command (without the quotes, and then hit enter)
      "defaults read com.microsoft.Outlook DisableSignatures"
    3. Type or copy the following command (without the quotes, and then hit enter) "defaults write com.microsoft.Outlook DisableSignatures 0"
    4. Restart Outlook

    I had same problem and can confirm, so far at least, the above works! Terminal is found "Launchpad" and "Other" folder. You will receive the "...does not exist" error after step 2, ignore it and continue steps.

    Many thanks Jon,

    I can confirm this solution works.

    Regards.

    I tried several times through the terminal window, does not work at all after 3 attempts and restarts.

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