Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-24T22:12:45+00:00

    Greetings, I would like to add that I faced the same issue, reproduced the exact same steps.

    1. Signatures disappeared;
      • button does not work;
    3. Reverting to the legacy layout "respawns" the signatures (along with a lot of "unnamed" signatures);
    4. Reapplying the new outlook layout shows the signatures once more;
    5. Quitting the outlook app and restarting it makes the signatures disappear once more.

    macOS Monterey v12.4

    MacBook Pro (16-inch, 2021)

    Apple M1 Pro

    Microsoft Outlook for Mac v16.63

    Would greatly appreciate if this was fixed.

    Best regards,

    Gonçalo Moncarcho

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  2. Anonymous
    2022-07-26T06:48:05+00:00

    Hi Melissa,

    For me, you can just untick the 'New Outlook' button under the main file selection, see attached screenshot for reference. It will close outlook and restart it in the old version.

    Thanks

    Stuart

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  3. Anonymous
    2022-07-19T15:21:40+00:00

    Hello,

    I have the exact same issue on all my accounts, on a MacBook Air, OS Monterey 12.4

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  4. Anonymous
    2022-07-25T08:29:20+00:00

    I deleted the entire Outlook profile and the preferences for the application, which appeared to fix the problem, but then it came back. I only created accounts and signatures in the "New Outlook" after deleting the profile and preferences, yet the signatures could be found in the "Old Outlook".

    Clearly a bug in the application that needs to be fixed in what appears to really be "BETA" software that should have never been offered to the average user. We are basically begin used to debug the software. How lazy.

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  5. Anonymous
    2022-07-25T08:36:02+00:00

    I had the same issue which started today...
    Then I found this thread and 4hrs later the signatures have come back without me making any changes or updates etc.

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