Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-28T23:31:34+00:00

    Really surprised it's taking this long for a fix guys. Horrible in fact. One of the major reasons I switched to Apple of MS 16years ago was the constant bug issues with MS products -seems to be their "legacy" continues! No one at MS replying or checking this thread??

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  2. Anonymous
    2022-07-26T11:08:25+00:00

    I reverted back to the old outlook by following this screenshot and signatures reappeared. I restarted outlook and then went back to the new outlook and signatures were still gone. I went back to my old outlook. It had an annoying incident of updating and not remembering activities that had been dismissed and kept "dinging" for like 5 minutes. Ridiculous. At least I've got my signature back. as a lawyer it's really important for me to have a signature automatically inserted with disclaimer information. A signature isn't nice to have - it's mission-essential - C'mon MS Outlook team!

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  3. Anonymous
    2022-07-26T05:04:00+00:00

    Hi Perry - could you please tell me how to reinstall Old Outlook? I don’t even remember installing the new one.

    Thanks so much!

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  4. Anonymous
    2022-07-26T02:16:37+00:00

    On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

    I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

    MacBook Pro (2012)

    Mac OS Catalina Version 10.15.7

    Microsoft 365 Business Standard

    Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

    MacBook Air (M1 2020)

    Monterey 12.4

    Started happening TODAY, 7/27, but only after a restart

    I have 4 Signatures for just one company, and two others where I am an Independent Director.

    This really cripples my effectiveness.

    will have to switch to ICLOUD client until this gets fixed.

    help!

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  5. Anonymous
    2022-07-26T01:33:37+00:00

    I have the exact same problem which started on the 24th July:

    MacBook Pro (Retina, 15-inch, Mid 2015)

    OS Monterey V12.4

    Outlook for Mac Desktop 16.63

    Have now switched to the old outlook and it is showing signatures but not allowing me to add signatures as defaults for any of my email accounts. I can manually select a signature when composing emails at least.

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