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On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.
I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.
MacBook Pro (2012)
Mac OS Catalina Version 10.15.7
Microsoft 365 Business Standard
Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Where to download this? I have been using the App Store version as its syncs better on updates. How are updates done if download from outside source?
I have multiple users reporting this issue to me. All of them are on M1, and running Monterey 12.5. My best answer is "Microsoft are looking in to it." Not ideal.
Come to think of it, I have a new M1 Mac as well. Most of the people in my office have older laptops, which explains why they aren't having these issues.
I tried reverting to Legacy Outlook temporarily for an hour, switching it back, and the bug cleared up, but then it came back out of nowhere last night (I had not restarted). I did the disable/reenable the Task Pane thing, and the bug went away for now... I hope MS does a fix soon.
I have tried this several times but it doesn't work for me unfortunately.
Same issue. Microsoft needs to get it together, this is ridiculous.
MacBook Pro 2021
macOS Montery 12.2.1
M1 Max