Outlook App on Android keeps crashing when trying to open an email

Anonymous
2022-09-10T04:16:25+00:00

My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

I hope you wonderful community can explain what's happening and how to resolve it

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

81 answers

Sort by: Most helpful
  1. Anonymous
    2023-05-30T04:33:19+00:00

    Try Outlook Lite app from Google play store, it solved ours.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-05-24T11:32:39+00:00

    Hi, same issue for me as well. Did you get any resolution? If so, please share. Thanks

    Was this answer helpful?

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  5. Anonymous
    2023-02-15T03:36:44+00:00

    My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

    Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

    I hope you wonderful community can explain what's happening and how to resolve it

    Hey man heads up. I had the same problem this this forum I got that the problem with Outlook Mobile App was a problem in Outlook's ISO. I discover a way around the problem. From Google Play Store download a all in one email app. Install all your emails on that app then delete The Outlook Mobile app. Try it it will solve your problems as it fixed mind. Goos luck brothers and sisters

    Was this answer helpful?

    0 comments No comments