After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

This afternoon I was able to pull up "Contact Support" under HELP and write on Chat what amounted to almost a dissertation on the failures of the latest version of Outlook for Mac. Someone finally answered and suggested he could only help my issues if I switched to the "new" Outlook. Well...that was a mess! I couldn't find how to change the layout .It told me to sign int my account again. Guess what? I ran into the "don't recognize password" again! Why change to a new program and battle the same old problems? Then support person disappeared. Needless to say, I am spitting nails(: I don't need the frustration of learning my way around the new version. I hope I can get it back to the Legacy version.

Those of you who have switched to Apple Mail, did you have problems with your servers? I've been getting my email thru ATT for years,using IMAP Did you have problems finding a server?

I have the same question as well.

I use bel south.net/yahoo and tried the New Outlook with Microsoft Cloud Sync.

I did not choose the IMAP option.

The good news is that the emails and folders have been stable.

The bad news I that I no longer have the ability to use and setup rules... I presume that this is because it is not supported by Microsoft Sync?

I am going to try to redo New Outlook with IMAP and see what happens.

If it is as Lee describes, New Outlook may not work properly with Yahoo IMAP and it may be back to the drawing board again.

LeePhillips1: I'll share my experience with the switchover from legacy to new Outlook, but I doubt it will be of much value to you. My primary email account is sbcglobal.net (Yahoo), not AOL. When I clicked the old to new Outlook switch, I didn't (to my recollection) get the Microsoft Cloud sync option (which is fine, because I wouldn't have chosen it).

After a few chores like choosing colors, etc., my inbox filled up. I noted that my other folders would sync (sometimes slowly) as I clicked on them, but a new feature, I guess, is the "Load more conversations" option, which appears either by itself in a folder, or after a few emails have downloaded into a folder. I guess it's individual preference whether one wants to pull all their emails into Outlook, or leave some or most of them sitting on their Yahoo/AOL/etc. account and download as needed.

Since I was primarily concerned with the magically emptying folders I'd been dealing with, along with the duplications in almost every folder, I chose not to download every last email into every Outlook folder - at least not yesterday. I may do that at some point (I have a couple of HUGE folders), but I'm now pretty confident that once I download emails into an Outlook folder, they stay there, thank God!

I also have a much less active Microsoft Exchange account I use, and again, if I recall correctly, it downloaded automatically, because I don't remember adding it to Outlook, so it must've populated itself when I clicked the "new" switch.

I was also able to populate the calendar quite easily. So far, I haven't seen any glitches or even a bump in the road. The biggest challenge now is getting used to the look of the new Outlook, and locating all the buttons and whatnot. After seeing your post this morning, I opened Outlook (I've been in and out of it a few times since I made the switch, with no detectable issues) and checked some folders, and all appears well, just as I left it yesterday.

Sorry this isn't more helpful for your situation. Maybe someone else with an AOL account will weigh in here, and/or someone can explain what might've happened re: Microsoft Cloud vs. IMAP.

So after reading all the posts that New Outlook was supposed to work, I bit the bullet on Saturday and switched over. I added my AOL account and was presented with the option to either use Microsoft Cloud sync or stick with IMAP. I don't think Microsoft needs to store all my data since it's already being hosted on AOL's servers and didn't need to be in 2 places, so I opted to use the IMAP option instead. It took a good part of Saturday to sync up all my subfolders in my AOL inbox and in many cases I had to actually click the individual folder and tell it to sync and wait for them to populate. This went on for most of Sunday too. (I have a lot of subfolders and some contain several years' worth of messages.) So I thought everything was working fine. Then late on Sunday evening I quit Outlook and when I reopened it later, many of the folders I had populated were empty again and I had to to sit and wait for the data to sync. Is this the New Outlook's behavior if I don't allow it to sync to Microsoft Cloud? I would think that once a folder syncs it should stay synched, but this is not my experience at this time. Has anyone else who has switched to New Outlook, tried closing the app and reopening to see if the syncing holds, or am I missing something?

Appreciate the update!

I believe I'll give the "new" Outlook a try later today. I REALLY don't like the way I tense up now every time I open old Outlook and go from offline to online, lol. Not healthy!