After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-06-16T18:44:59+00:00

    "New" Outlook does now work for local folders and Yahoo Mail even works there. I have only done the switch on one computer for testing purposes. I am not a fan of the new interface but it is better than trying to import everything into a new program. At least for me.

    If anyone else has experienced this success along with Jon Levin, please check in here. Everything I've read about the "new" Outlook says pretty much the opposite??

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  2. Anonymous
    2023-06-16T18:32:32+00:00

    Many thanks Janice. I did a small experiment and moved a small group of folders from Outlook to my desktop and the folders were saved in a .mbox file. OK so far. Then I tried to import the mbox file into Mac Mail and got an error - no mbox files found even though I specifically selected the mbox file I just created. But looking at the mbox file in Finder - it shows zero bytes?? I'll try the OLM converter tomorrow.

    BTW, I did find out that Thunderbird will import mbox files.

    Like you I'm now ready to jump ship. At my age, by the time M$ fixes this I'll be in the coffin.

    "New" Outlook does now work for local folders and Yahoo Mail even works there. I have only done the switch on one computer for testing purposes. I am not a fan of the new interface but it is better than trying to import everything into a new program. At least for me.

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  3. Anonymous
    2023-06-16T06:03:05+00:00

    Many thanks Janice. I did a small experiment and moved a small group of folders from Outlook to my desktop and the folders were saved in a .mbox file. OK so far. Then I tried to import the mbox file into Mac Mail and got an error - no mbox files found even though I specifically selected the mbox file I just created. But looking at the mbox file in Finder - it shows zero bytes?? I'll try the OLM converter tomorrow.

    BTW, I did find out that Thunderbird will import mbox files.

    Like you I'm now ready to jump ship. At my age, by the time M$ fixes this I'll be in the coffin.

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  4. Anonymous
    2023-06-16T01:20:46+00:00

    Hi RetiredGeek. I went searching for an answer to your question, and I happened onto the linked conversation from 2021 that may or may not be helpful. In a nutshell, apparently you can drag folders from Outlook to your desktop, where they magically convert to .MBOX format. Then it seems you need to find a "web based service" (there are a few, I guess, and some are free) that can convert the MBOX files to make them importable to Apple Mail. Doesn't sound exactly simple, but it might be worth a shot.

    https://answers.microsoft.com/en-us/outlook_com/forum/all/can-i-export-mail-from-outlook-to-apple-mail/6ed92375-2657-424f-840a-0a3f4b7904c2

    I kept looking and found this even newer, potentially better news:

    https://discussions.apple.com/thread/253568729

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  5. Anonymous
    2023-06-16T00:08:36+00:00

    Apple Mail is in the process of downloading my sbcglobal.net (Yahoo) emails and folders as I type this. Once that's done (which won't be anytime soon!), I'll add my Exchange account as well. I may never go back to Outlook, either. This has been a very unsettling, time consuming experience. At least one email that I'm absolutely sure of disappeared into the ether in the midst of this mess. It contained important information I need, so I had to go begging to the sender to resend. Not cool.

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