Outlook quit working with comcast email

Anonymous
2022-04-25T00:59:04+00:00

For over a year, I have received my Comcast email to my laptop using my Outlook 365 app. Never had an issue until this morning. All I got was a 'send/receive error'. When I tried repairing it, nothing worked! I double-checked that the security box as still turned on to allow third party email programs (it was); I 'repaired' the connection using incoming server: imap.comcast.net, port: 993, encryption method: SSL/TLS, outgoing server: smtp.comcast.net, port: 587, encryption method: SSL/TLS. I am getting this error message:

So, I tried the other encryption methods - still would not connect. I have absolutely NO idea why it worked when I went to sleep last night and this morning it does not. I would really appreciate any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-01-11T21:56:04+00:00

    The miracle is over. Today I am back to getting endless pop ups to enter my password for my comcast email. Nothing was changed on my laptop.

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  2. Anonymous
    2023-01-10T14:04:52+00:00

    It's a miracle. Just for fun I tried adding my comcast email account back to Outlook and it worked. I have not changed anything on my laptop. For weeks I was getting prompted for password endlessly. Microsoft tech said it was Xfinitiy's problem. I had two cases open with Xfinity and of course I never heard from anyone.

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  3. Anonymous
    2023-01-09T16:44:26+00:00

    I had the same issue and this was the solution. Thank you.

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  4. Anonymous
    2022-12-26T21:55:36+00:00

    Thanks. I went through your suggestions. When I added back my Comcast email ID I keep getting prompted for password. So at this point, I don't have a Comcast email ID in Outlook.

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  5. Anonymous
    2022-12-24T17:55:25+00:00

    My issue was resolved within days of having the initial problem. I wish I could precisely describe everything I did to correct matters. These are the last steps I took, not necessarily in order, that resolved matters:

    • Confirm that I had the latest Office 365 updates.
    • Close Outlook. I made sure it was closed by restarting my computer.
    • Remove the Comcast account from my Outlook Profile using the old Windows "Control Panel" + "Mail (Microsoft Outlook)". Tip: Windows-key+R, and Open "control panel". Then when Control Panel is open, search for "mail" to find "Mail (Microsoft Outlook)". (There's probably a shortcut to get here. I can't remember what it is.)
    • In the "Mail Setup - Outlook" dialog, select Email Accounts. In "Account Settings", remove the Comcast account. And Close.

    When that was finished, I probably restarted my computer again. Then I started Outlook 365 and added the Comcast account with the default settings. NOTE: I may have added comcast back using the "Mail (Microsoft Outlook)" dialog.

    It may be that I'm just lucky that my comcast account is on a compatible server at Comcast. But everything seems to be working fine now.

    Hope this helps.

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