Outlook quit working with comcast email

Anonymous
2022-04-25T00:59:04+00:00

For over a year, I have received my Comcast email to my laptop using my Outlook 365 app. Never had an issue until this morning. All I got was a 'send/receive error'. When I tried repairing it, nothing worked! I double-checked that the security box as still turned on to allow third party email programs (it was); I 'repaired' the connection using incoming server: imap.comcast.net, port: 993, encryption method: SSL/TLS, outgoing server: smtp.comcast.net, port: 587, encryption method: SSL/TLS. I am getting this error message:

So, I tried the other encryption methods - still would not connect. I have absolutely NO idea why it worked when I went to sleep last night and this morning it does not. I would really appreciate any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-12-23T21:33:06+00:00

    My comcast email does not exist at outlook.com. It will not let me create it either. Only hotmail.com and outlook.com. My comcast email works fine from my iPhone and when logging on to it on xfinity.com. I spent another hour on the phone with Xfinity yesterday with the promise a "dedicated" technician will came back in 15 minutes. 24 hours later still have not heard from them.

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  2. Anonymous
    2022-12-23T18:27:28+00:00

    Hello Tom and to the others experiencing this issue,

    Please try the web version of Outlook at Outlook.com and try sending an email to yourself. Are you able to receive/send it?

    Does this mail work on any other devices for you?

    Thank you and please keep me updated.

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  3. Anonymous
    2022-12-21T16:35:44+00:00

    I spent hours on the phone with Microsoft support. Let them share my computer. The support person did most of what I already tried to no avail. They finally said it was a Xfinity problem. Then after several calls to Xfinity, I finally got support person and went through everything again. Nothing worked. They then opened a case for me CR068935992 and told me level 2 would get back to me in an hour. Well 24 hours later I have not heard from anyone. So, what do I do now? Waste another day trying to get a person on support. So, at this point Microsoft blames Xfinity, and Xfinity blames Microsoft

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  4. Anonymous
    2022-12-21T10:52:12+00:00

    This did nothing to resolve the issue. I've given up and my husband is no longer trying to use Outlook with his Comcast email. So frustrating to have this happen suddenly, after years of it working fine.

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  5. Anonymous
    2022-12-20T21:27:31+00:00

    As I have not received a reply in a few days I will consider that your issue has been resolved, if it has not been resolved then please create a new thread as I will no longer be monitoring this one. Thank you for your understanding : )

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